Effective Date: June 1, 2026
These Terms and Conditions govern your access to and use of www.buildsmartbrands.com, including its content, products, purchasing features, forms, communications, and related services.
The website is owned and operated by Build Smart Brands, LLC, a Louisiana limited liability company (“Build Smart Brands,” “we,” “us,” or “our”).
By accessing the website, submitting information through it, or completing a purchase, you agree to these Terms and Conditions and acknowledge that you have reviewed our Privacy Policy and Refund, Return, and Replacement Policy.
If you do not agree to these Terms and Conditions, please do not use the website or purchase products through it.
1. Eligibility
You must be at least 18 years old or the age of legal majority in your jurisdiction to make a purchase or enter into an agreement through this website.
By using the website or placing an order, you represent that you meet these requirements and have the legal authority to agree to these Terms and Conditions.
2. Electronic Transactions
By using the website, submitting a form, selecting an acceptance box, or placing an order electronically, you agree to conduct the transaction by electronic means.
Electronic order confirmations, notices, disclosures, and communications may satisfy requirements that information be provided in writing, to the extent permitted by applicable law.
You are responsible for maintaining a valid email address and reviewing communications relating to your orders or inquiries.
3. Website Content
We make reasonable efforts to provide accurate and current information. However, website content may occasionally contain typographical errors, omissions, outdated information, or technical inaccuracies.
We may correct errors, update information, change product descriptions, modify pricing, or discontinue content, products, or website features at any time.
General website content is provided for informational and educational purposes. Viewing content or submitting an inquiry does not create a consulting, fiduciary, or other professional relationship with Build Smart Brands.
4. Products and Orders
Products offered through the website may include books, card decks, branded merchandise, creative products, digital materials, presale products, and other goods.
By placing an order, you represent that:
- The information you provide is accurate and complete.
- You are authorized to use the payment method submitted.
- You agree to pay the displayed price, applicable taxes, and shipping charges.
- You have reviewed the product description and applicable policies.
- You have provided a complete and accurate shipping address.
An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.
We may refuse, limit, or cancel an order because of suspected fraud, unauthorized payment activity, inventory limitations, pricing errors, shipping restrictions, technical problems, or other legitimate business reasons.
If we cancel an order after payment has been processed, we will refund the amount charged for the canceled portion of the order.
5. Product Descriptions and Images
We work to represent products accurately. However, colors, finishes, dimensions, materials, packaging, printing, and other visual details may appear differently because of screen settings, photography, manufacturing processes, or production variations.
Minor variations that do not materially affect the product’s intended use are not considered damage or defects.
A product that is materially different from its description, damaged in transit, or affected by a legally recognized defect will be handled in accordance with our Refund, Return, and Replacement Policy and applicable law.
6. Prices, Taxes, and Payment
Prices are displayed in U.S. dollars unless otherwise stated.
Prices, promotions, shipping charges, and product availability may change without notice. The price charged will generally be the price displayed at checkout when the order is submitted, subject to the correction of clear pricing or technical errors.
Payments may be processed by third-party payment providers. Their processing systems, terms, privacy practices, and security procedures may apply to your transaction.
Customers are responsible for applicable sales taxes, customs duties, import charges, currency-conversion costs, or similar fees unless otherwise stated at checkout.
7. Presale and Preorder Products
Products identified as presale or preorder items are purchased before they are ready to ship.
Production, publication, release, and shipping dates are estimates and may change because of publisher schedules, manufacturing timelines, supply-chain disruptions, carrier delays, or other circumstances outside our reasonable control.
When we learn that a product cannot be shipped within the originally promised timeframe, we will provide any notice, cancellation opportunity, or refund required by applicable law.
8. Shipping and Delivery
Shipping and delivery dates are estimates unless expressly identified as guaranteed.
Customers are responsible for providing a complete and accurate shipping address. Build Smart Brands is not responsible for delays, failed deliveries, or additional shipping expenses caused by incomplete or inaccurate information supplied by the customer.
Once an order is transferred to a carrier, delivery may be affected by weather, transportation disruptions, carrier operations, customs processing, incorrect routing, or other circumstances outside our direct control.
Our handling of damaged, missing, delayed, and misdelivered packages is described in our Refund, Return, and Replacement Policy.
Nothing in these Terms eliminates any cancellation or refund obligation imposed by federal or Louisiana law.
9. Refunds, Returns, and Replacements
Except where otherwise stated or required by law, all purchases are final.
We do not accept returns, exchanges, or refund requests based solely on:
- A change of mind.
- Personal preference.
- Accidental ordering.
- Incorrect quantities or products selected by the customer.
- Minor visual, printing, packaging, or manufacturing variations.
- Failure to review a product description before purchase.
Damaged, materially defective, incorrect, delayed, or missing orders will be addressed under our Refund, Return, and Replacement Policy and applicable law.
The no-return and no-refund provisions do not waive rights or remedies that cannot legally be waived, including applicable Louisiana rights concerning certain hidden or material defects.
10. Digital Products
Unless otherwise stated, digital downloads, templates, workbooks, educational materials, or other electronically delivered products are licensed to the purchaser for personal or internal business use only.
Because digital products cannot ordinarily be returned after delivery or access, purchases of digital products are final except where the product was not delivered, is materially defective, or a refund is otherwise required by law.
You may not resell, redistribute, sublicense, publish, share, or commercially exploit a digital product without written authorization from Build Smart Brands.
11. Consulting and Creative Services
Descriptions of consulting, strategy, photography, speaking, creative direction, design, marketing, or other professional services are provided for informational purposes only.
Submitting an inquiry, scheduling an introductory call, or exchanging preliminary communications does not create a client relationship or require Build Smart Brands to accept a project.
Professional engagements are governed by a separate proposal, service agreement, scope of work, invoice, or other written contract.
If a separate written agreement conflicts with these website Terms and Conditions, the separate agreement will control with respect to that professional engagement.
12. No Guarantee of Results
Branding, strategy, marketing, creative, and educational information may help customers and clients make more informed decisions, but business and creative outcomes depend on many factors outside our control.
Build Smart Brands does not guarantee any specific level of:
- Revenue, profit, or sales.
- Audience growth or engagement.
- Website traffic or conversion.
- Publicity or media attention.
- Customer response.
- Business growth.
- Professional, personal, or creative results.
Testimonials, examples, and case studies illustrate individual experiences and do not guarantee that another person or business will achieve the same outcome.
13. Intellectual Property
The website and its contents—including text, photographs, graphics, illustrations, designs, videos, logos, methodologies, frameworks, card concepts, educational materials, downloads, and product designs—are owned by or licensed to Build Smart Brands and are protected by applicable intellectual-property laws.
Unless we provide written permission, you may not:
- Reproduce, republish, distribute, or sell website content.
- Copy or adapt proprietary frameworks, methodologies, or educational materials.
- Remove copyright, trademark, or ownership notices.
- Use our name, branding, or content in a way that implies endorsement or affiliation.
- Use website content to create a competing product or service.
- Use website content to train or develop an artificial-intelligence model or commercial dataset.
- Share purchased digital materials outside the license provided with the product.
You may view the website and share publicly available links for lawful, personal, and noncommercial purposes.
Purchasing a product does not transfer ownership of Build Smart Brands’ intellectual property.
14. User Communications and Submissions
When you submit a review, testimonial, comment, suggestion, photograph, feedback, or other material, you represent that you have the right to provide it and that it does not violate another person’s rights.
Feedback and general suggestions may be used by Build Smart Brands for business-improvement purposes without compensation unless otherwise agreed in writing.
We will not publicly use a client testimonial, confidential project information, or identifiable client work when separate permission is required by an applicable client agreement.
Do not submit highly sensitive or confidential information through general website forms or unsecured email.
15. Acceptable Use
You may not use the website to:
- Violate a law or regulation.
- Commit fraud or submit false information.
- Interfere with website security or operation.
- Introduce malicious code or automated attacks.
- Scrape or harvest website content or personal information without authorization.
- Attempt to access restricted systems, accounts, or data.
- Impersonate another person or organization.
- Infringe intellectual-property, privacy, publicity, or other legal rights.
- Use the website in a manner that harms Build Smart Brands or another person.
We may restrict or terminate website access when we reasonably believe these Terms have been violated.
16. Third-Party Services and Links
The website may use or link to third-party services, including payment processors, shipping carriers, website platforms, analytics services, email providers, scheduling tools, embedded content, and social-media platforms.
Build Smart Brands does not control and is not responsible for the availability, security, content, policies, products, or independent conduct of third parties.
Your use of a third-party service may be governed by that provider’s separate terms and privacy policy.
A third-party link does not necessarily constitute an endorsement.
17. Website Availability and Disclaimer
The website and general website content are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, secure, error-free, or compatible with every device or browser.
This website disclaimer does not eliminate warranties, obligations, or consumer rights that cannot lawfully be excluded, including applicable rights relating to the sale of physical products.
18. Limitation of Liability
To the fullest extent permitted by law, Build Smart Brands and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from website use or a website purchase.
This may include lost profits, lost revenue, lost data, lost opportunities, loss of goodwill, or business interruption.
To the fullest extent permitted by law, Build Smart Brands’ total liability relating to a website purchase will not exceed the amount paid for the product giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded under Louisiana or other applicable law. This includes liability for intentional or gross fault, fraud, physical injury, or any other liability that may not legally be waived or limited.
19. Governing Law and Venue
These Terms and Conditions and transactions with Build Smart Brands will be governed by the laws of the State of Louisiana, without regard to conflict-of-law principles.
To the extent permitted by applicable law, any legal proceeding arising from these Terms, the website, or a website purchase must be brought in a Louisiana state court located in Orleans Parish or in the applicable federal court serving Orleans Parish, Louisiana.
This provision does not prevent a consumer from exercising a right that applicable law requires to be heard in another jurisdiction.
20. Informal Resolution
Before filing a legal claim concerning a website purchase, you agree to make a good-faith effort to contact Build Smart Brands and provide a reasonable opportunity to address the concern.
Written notices may be sent to support@buildsmartbrands.com or to the mailing address listed below.
This provision does not shorten a legally applicable filing deadline or prevent either party from seeking urgent legal relief.
21. Changes to These Terms
We may update these Terms periodically to reflect changes in our website, products, operations, or legal obligations.
The current version will be posted on the website with its effective date.
Changes will apply prospectively unless applicable law allows otherwise. Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms.
22. Severability
If a provision of these Terms is determined to be invalid or unenforceable, that provision will be interpreted or limited as closely as legally possible to its intended purpose.
The remaining provisions will continue in effect.
23. Contact Information
Mailing address only
Build Smart Brands, LLC
201 Saint Charles Ave., Ste. 114
PMB 528
New Orleans, LA 70170
Phone: 504-233-2425
Email: support@buildsmartbrands.com