Effective Date: June 1, 2026
Thank you for purchasing from Build Smart Brands, LLC. Please review this policy before completing a purchase.
1. No Returns or Refunds for Change-of-Mind Purchases
Except where otherwise stated or required by law, all sales are final.
Build Smart Brands does not accept returns, exchanges, or refund requests based solely on:
- A change of mind.
- Personal preference.
- Accidental purchases.
- Incorrect products, sizes, quantities, or shipping information selected by the customer.
- Failure to review the product description.
- Minor color, finish, printing, packaging, or manufacturing variations.
- A customer’s decision that the product is no longer wanted or needed.
Please review all product descriptions, quantities, prices, and shipping information before completing checkout.
This policy does not limit a right or remedy that cannot legally be waived. It does not eliminate applicable remedies for merchandise that is materially defective, materially different from its description, or subject to a legally recognized redhibitory defect under Louisiana law.
2. Damaged Items
When an item arrives damaged during shipping, Build Smart Brands will provide a replacement of the same item at no additional charge, subject to product availability.
Please contact us as soon as possible after delivery. Prompt notice helps us document the damage and pursue any available carrier claim.
Email support@buildsmartbrands.com and include:
- Your full name.
- Your order number.
- A description of the damage.
- Clear photographs of the damaged item.
- Photographs of the shipping box and packaging.
- The tracking number.
- The name of the shipping carrier.
Photographic documentation is required to evaluate transit-damage requests.
Approved replacements will be shipped to the address associated with the original order unless another address is confirmed in writing.
When the same item is no longer available, Build Smart Brands may provide a comparable replacement, store credit, or refund, subject to applicable law.
3. Incorrect Items
When Build Smart Brands sends an item that is materially different from the item ordered, please email support@buildsmartbrands.com with your order number and clear photographs of the item received.
After verifying the error, we will arrange an appropriate correction, which may include sending the correct item and providing instructions concerning the incorrect item.
4. Material Product Defects
A material defect is different from ordinary wear, minor production variation, transit damage, misuse, accidental damage after delivery, or dissatisfaction based on personal preference.
When you believe a product contains a material or hidden defect, contact us with:
- Your order number.
- A description of the problem.
- Photographs or video showing the problem, when reasonably possible.
- The date the problem was discovered.
- Information concerning how the item was used and stored.
We will review the request and provide any remedy required by applicable law.
Nothing in this policy is intended to waive legally protected rights involving redhibitory defects or other non-waivable warranties.
5. Lost or Missing Shipments
Carrier delays do not automatically mean that a package has been lost.
Please allow 30 calendar days after the estimated delivery date shown in the carrier’s tracking information before submitting a lost-package request, unless the carrier confirms earlier that the package is lost or instructs you to begin a claim sooner.
After the 30-day period, email support@buildsmartbrands.com and include:
- Your full name.
- Your order number.
- The complete shipping address used for the order.
- The tracking number.
- The name of the carrier or shipping service.
- The estimated delivery date.
- Any tracking updates or communications from the carrier.
Build Smart Brands will make a reasonable effort to locate the package or investigate the shipment with the carrier.
You may be asked to verify your address, contact your local carrier office, complete a lost-package statement, or provide additional information needed for a carrier investigation.
If the package cannot be located after a reasonable investigation, Build Smart Brands may provide a replacement, store credit, or refund at its discretion, except where a particular remedy is required by law.
Submitting a lost-package request does not automatically guarantee a refund.
6. Packages Marked as Delivered
When carrier tracking shows that a package was delivered, please first:
- Verify that the shipping address on the order was correct.
- Check with household members, neighbors, front-desk staff, or building management.
- Check alternate delivery locations around the property.
- Allow a reasonable period for a package that may have been scanned prematurely.
- Contact the carrier for delivery confirmation or location details.
Build Smart Brands will make a reasonable effort to assist with an investigation. However, we cannot guarantee replacement or reimbursement when carrier records confirm delivery to the address supplied with the order.
Any replacement, credit, or refund in these circumstances will be determined by Build Smart Brands based on the available documentation and applicable law.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Build Smart Brands is not responsible for packages delayed, returned, misdelivered, or lost because of an incorrect or incomplete address supplied by the customer.
When a package is returned to us because of an address error, we may offer to reship it. The customer may be responsible for the additional shipping expense.
Orders that cannot be reshipped may be handled at Build Smart Brands’ discretion, subject to applicable law and any costs already incurred.
8. Shipping Delays Before Dispatch
We will make reasonable efforts to ship merchandise within the timeframe stated on the product page, order confirmation, or other applicable notice.
When we cannot ship within the promised timeframe—or within the timeframe required by law when no shipping timeframe was provided—we will provide any legally required delay notice, cancellation option, or refund.
A customer who is legally entitled to cancel an unshipped delayed order will not be denied that right because of the general no-refund policy.
9. Presale and Preorder Items
Estimated production, publication, release, and shipping dates for presale or preorder products may change.
We will provide legally required notices concerning material delays. Cancellation and refund rights for delayed presale products will be handled in accordance with applicable law and any terms clearly disclosed on the applicable product page.
10. Digital Products
Digital products generally cannot be returned after they have been delivered, downloaded, accessed, or made available.
Digital-product purchases are final unless:
- The customer was charged but did not receive access.
- The file is materially defective and cannot reasonably be replaced or corrected.
- The customer received the wrong digital product.
- A refund is otherwise required by law.
Technical assistance or a replacement file may be offered before a refund is considered.
11. Refund Processing
When a refund is approved, it will generally be issued to the original payment method.
Financial institutions and payment providers may require additional processing time before the credit appears.
Original shipping charges are generally nonrefundable unless they are included in a remedy required by law or expressly approved by Build Smart Brands.
Store credit or a replacement will not be substituted for a refund when applicable law specifically requires a monetary refund.
12. Contact Information
Order, damage, replacement, and missing-shipment requests should be sent to:
Mailing address only
Build Smart Brands, LLC
201 Saint Charles Ave., Ste. 114
PMB 528
New Orleans, LA 70170
Phone: 504-233-2425
Email: support@buildsmartbrands.com
Please include your order number in all order-related communications.